An indicator of the increasing popularity of kanban is the number of software tools and online services that claim kanban functionality. For those practitioners who have seen the tremendous benefits of kanban, this should be a gratifying development. But what does it really mean for a tool to support or to enable kanban? And what […]
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Creativity, Quintessence and AI
Certain users of artificial intelligence systems make the assumption that by reversing the use of a neural network—solving for the inputs rather than solving for outputs—they can use AI towards creative ends. In my view, this approach is a misrepresentation of what we understand by creativity. However, this technique is very useful in analyzing human […]
What is creativity?
In preparation for a discussion of creativity and artificial intelligence, I will describe here how I understand “creativity”. My purpose is to set the stage for that other discussion, in which I will address what I find to be a key misrepresentation in the current capabilities of artificial intelligence. I believe that we can judge […]
A Manifesto for Service Management Agility—Summary
Over the past few months I have analyzed the propositions of the Manifesto for Agile Software Development in the context of the issues specific to service management. On this basis, I have proposed revised propositions intended to address the question of agility in service management and have added a fifth proposition. These new propositions constitute […]
A Manifesto for Service Management Agility—Part V
I have written four articles, each analyzing one of the propositions of the Manifesto for Agile Software Development and proposing a modified version based on the issues characterizing the management of services. In this article, I ask whether there are values promoting agility and specific to the management of services that I have not yet […]
A Manifesto for Service Management Agility—Part IV
Also I shall untangle by what power The steersman Nature guides the sun’s courses, And the meanderings of the moon… lest we should think They roll along by any plan of gods. —Lucretius, De rerum naturæ V1 This is the fourth part of a series proposing a Manifesto for Service Management Agility. It draws upon […]
A Manifesto for Service Management Agility—Part III
This is the third part of a series proposing a Manifesto for Service Management Agility. It draws upon the Manifesto for Agile Software Development and proposes a modified version of that manifesto’s propositions, based on the issues characterizing the management of services. In this installation, I will discuss the first proposition, “Individuals and interactions over […]
A Manifesto for Service Management Agility—Part II
This is the second part of a series proposing a Manifesto for Service Management Agility. It draws upon the Manifesto for Agile Software Development and proposes a modified version of that manifesto’s propositions, based on the issues characterizing the management of services. In this installation, I will discuss the third proposition, “Customer collaboration over contract […]